Pottery Barn Furniture Customer Service. 25, 2020 service at pottery barn is unbearable! Consumers complaining about pottery barn most frequently mention customer service, credit card and delivery date problems.
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No manager will call you back, and the hold time is ridiculous. Our furniture, home decor and accessories collections feature customer service in quality materials and classic styles. The package was delivered on the 10th and pottery barn did not begin the return process until i called on the 17th.
Have had to return most of it due to damage and the custom dining chairs look as if a sheet was thrown over wooden chairs.
The key is the free loyalty program of the williams sonoma stores, which include pottery barn, pottery barn kids, pbteen, west elm, williams sonoma, williams sonoma home and mark and graham. Exclusive events join us at select stores for fun events with our registry experts. I called customer service and spoke to whitney for about 20 minutes (placed on hold several times). If there's something you can't find, feel free to get in touch with us directly.
